Dear players,
A Small Group of players have been effected by a bug that has caused their characters to revert to level 0 and get an error when logging in that states "Unable to Retrieve Character Data", please do not confuse this with the characters being stuck in Elysium. This bug has essentially deleted their characters, and we are unable to restore them to their previous state. To this end we are ready to begin compensation efforts to make those people whole again in their loss.
Those players who have been effected by this bug, please submit a ticket with the following information.
Please Subject it as "CBC25"
Please include a screen shot of the Bugged Charcter
Please make sure your ticket has the screen shot AND the mentioned subject or your ticket will be closed without a reply!